General Office Policies & Guidelines

We ask that you be on time for every appointment. We understand that life happens; time gets away from us, or sometimes we can encounter unexpected traffic jams. If you know you’re going to be late, we do appreciate a call so that we don’t worry and wonder what happened.

If you need to cancel, please call us as soon as possible. Again, life happens, and circumstances come up that we can’t always avoid. If you know you can’t make your appointment, please do call us to at least let us know so that we can offer the time to another patient who might really appreciate being able to take your spot.  Out of respect for our licensed massage therapist who commutes to our office, we do require 24 hours' notice to cancel a massage therapy appointment.

Please refrain from using perfume, cologne, or other heavy scents to the office. We’re not so lenient about this. We do see many chemically sensitive patients with allergies and overactive immune systems (in fact, this is true of one of the doctors who spends all day here) and we’d like people not to fear or dread coming to our office; they’re supposed to feel better when they come, not worse!

All services, products, and lab testing must be paid for at the time of service/ordering. All of the prices quoted in the Financial Agreement are actually Time Of Service (TOS) discounts. We're required to charge our regular usual and customary rates (such as those we submit to insurance), which are much higher, for any balance not taken care of at the time of service. We legally have to be strict on this one, with no leniency at all.  For this reason, many patients find it helpful to keep a credit card on file.

Please understand that there are no refunds on lab testing or services rendered (such as interpretation or visits).  By ordering tests and scheduling appointments, you agree to this policy.

If you are sick with a regular cold, flu, or any non-contagious disease but can otherwise make it to the office, please do come in for chiropractic adjustments! (Please reschedule any massage therapy for another day, however, as it may make you feel much worse before you feel better.) Please do stay home if you have a contagious disease such as bronchitis, pneumonia, or any other condition that can be transmitted (other than regular cold or flu). Please do seek antibiotic treatment, and please DO return when you are no longer contagious! We’ll help you get better faster.

Physical Evaluation/Exam: After your initial visit with either (or both) doctor(s), in order to go forward with chiropractic or functional medicine, it’s standard healthcare practice that you have a physical assessment/exam to establish a baseline to which we can compare future progress. If you see both doctors, you only need to have one initial physical, as long as it’s been less than 3-6 months and there haven’t been any changes to your health/stress level.

Please rest assured that we are HIPAA-compliant and that your information will not be shared with any other patients (or even your friends or family members) without your written permission. The only people we share health information with are other relevant practitioners in the clinic or with our colleagues in order to obtain further expert advice on how best to serve you.

In the interest of protecting this privacy, we do ask that to discuss anything healthcare-related (including information, advice, or recommendations) that you 1) make an appointment so we can set aside time just for you, OR that you 2) attend one of our free Tuesday night health classes to ask questions once we open up the floor to miscellaneous questions. We don’t give any official information, advice, or recommendations over the phone, email, in the front lobby, or anywhere else outside of our personal offices (other than health classes, time permitting). We appreciate your patience and understanding!

We know you can choose anyone to help you get healthy ~ thank you for choosing us!